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Terms and Conditions

  1. By joining the Fermoy Loyalty Club you undertake that you are over 18 years of age and you agree to the terms and conditions as stipulated below. 
  2. On your application form you will indicate whether you wish to receive 2 or 4 deliveries per year. You agree to receive and pay for your wine order which will be shipped on your scheduled dispatch date, unless you have chosen to skip or reschedule that delivery. 
  3. The first case you order will be your Initial case. You will be provided with the opportunity to amend the initial case on any future orders, however if you make no changes, you agree that the next order will be the same as your Initial case, unless and until you amend your order details or your membership is cancelled.
  4. On future scheduled deliveries, your wine will be the same as the previous order unless amended, skipped or cancelled by you.
  5. You may skip a scheduled dispatch date by notifying Fermoy at least 7 days prior to the scheduled dispatch date. If you choose to skip a delivery, no delivery shall be made and your next order will fall on the following scheduled dispatch date after the skipped delivery. There is no limit on how many orders are skipped, however we reserve the right to cancel your membership if more than one order is skipped in any calendar year.
  6. You may also re-schedule a delivery to an alternative date. Where an order is re-scheduled, the subsequent order will still occur on the next scheduled dispatch date, unless skipped, re-scheduled or cancelled by you.
  7. You may cancel your membership at any time. Where membership is cancelled less than 7 days prior to a scheduled dispatch date, that scheduled dispatch will still take place and cancellation will only take effect after that delivery.
  8. Each order processed under the Fermoy Loyalty Club shall attract a discount to the Recommended Retail Prices of the wines (as published on the Fermoy website at the date of each scheduled dispatch date). The rate of discount shall be 20% where you select 2 scheduled deliveries per annum, and 25% discount where you select 4 deliveries per annum.
  9. Fermoy reserves the right to amend the rate of discount, provided it gives you at least 30 days notice in which case you will still have the right to cancel your membership.
  10. Fermoy will retain details of your credit card securely and you authorise Fermoy to charge your credit card for each order made pursuant to these terms and conditions. You also agree to provide updated or amended credit card information in the case where your existing card expires or is lost, stolen or misplaced. Fermoy will not charge your credit card for any other purposes unless you provide permission to do so.
  11. The scheduled dispatch dates fall on the anniversary dates of your joining date – for 2 deliveries per year on each sixth month anniversary of your joining date and for 4 deliveries per year on each three month anniversary of your joining date.
  12. It is acknowledged that the scheduled dispatch dates are approximate only and deliveries may take place slightly earlier or later than the specific dates. You will receive notification prior to each Scheduled dispatch date being dispatched.
  13. Fermoy offers you a Price Guarantee whereby if you provide evidence that your selected wine was being sold lower than the price charged to you within 14 days of a relevant scheduled dispatch date, Fermoy agrees to match that price and provide you with a credit or refund of the difference between the price charged to you and the lower price.
  14. Where you have selected a particular vintage of wine and that vintage is no longer available, you agree that your future orders will automatically be amended to the next available vintage of the same wine. Your wine selection can be amended or changed by you at any time, subject to these conditions.
  15. Orders will be delivered via Australia Post through their normal delivery procedures and delivery will normally be within 10 working days of the dispatch date.
  16. These terms and conditions may be updated or modified by Fermoy at any time, provided we provide you with 30 days’ notice prior to any material changes taking effect.


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